Subject: retainers?
From: Russell Nelson <nelson@crynwr.com>
Date: Mon, 17 Feb 1997 18:16:53 -0500

Is anybody selling support with a retainer?  In other words, when you're called
in for support, you sell them your time for a reduced fee IF they've already got
a support contract.  It might be profitable if pursued in moderation.
-russ