Subject: Re: Users Views
From: chk@ALIAS.COM (C. Harald Koch)
Date: Fri, 12 Mar 1993 18:00:26 -0500

> The upshot is that in over-all terms, when you include the cost of
> training and maintainance, and the tendendcy to "beautify" as a result
> of having the new tools, most of the business school studies show
> little or no productivity gain *for the business* as a result of
> introducing computer technology at the desktop.

On the other hand, most organizations require 'beautified' output from their
suppliers, distributers, etc. It's become the expected norm. So while
productivty may not have increased, companies that have invested in DP
technology are still in business.

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