Subject: Re: great quote
From: Brian Bartholomew <>
Date: Thu, 18 Jun 1998 23:57:59 -0400

> So why don't companies that need applications contract out the
> support for them?  What's different about the economics of home
> repair contracting vs software repair contracting?

Here are two answers, one for a Dilbert company and one for a
non-Dilbert company:

	The Dilbert company believes the support vendor will be a
	lying, thieving slimebag who rips them off for huge amounts of
	money while giving them lip service and producing little --
	just like they do to their own customers.  They bring the
	maintenance in house so they have control over it, and then
	proceed to screw it up because they're a Dilbert company.

	The non-Dilbert company understands that current software
	practice transfers only a minority of the produced
	intellectual work from peoples' minds to code, design
	documents, and other deliverables.  They want those minds
	working for their own company, so they can nuture and protect
	their high valued contents for when they need them.

League for Programming Freedom (LPF)
Brian Bartholomew - - - Working Version, Cambridge, MA