They had a column by Peter Lewis in the business section of the
Sunday NY Times called

Free Technical Support: An endangered Species of Service.

I think I'm going to write them a letter detailing that 
the only true form of support is source code, whereby you
have choice (instead of hope).

marty
leisner@eso.mc.xerox.com leisner.henr801c@xerox.com 
Member of the League for Programming Freedom
"Measuring software productivity by lines of code is like measuring 
progress on an airplane by how much it weighs." -- Bill Gates