Subject: Cost of support (article in NY Times)
From: "Marty Leisner" <leisner@ESO.MC.XEROX.COM>
Date: Sun, 10 Oct 1993 16:02:50 PDT

They had a column by Peter Lewis in the business section of the
Sunday NY Times called

Free Technical Support: An endangered Species of Service.

I think I'm going to write them a letter detailing that 
the only true form of support is source code, whereby you
have choice (instead of hope).

Member of the League for Programming Freedom
"Measuring software productivity by lines of code is like measuring 
progress on an airplane by how much it weighs." -- Bill Gates