Subject: Re: Back to FSB: "buying": decision making vs. decision impact
From: D Henkel-Wallace <gumby@Henkel-Wallace.org>
Date: Sun, 3 Mar 2002 19:43:50 -0800

On Sunday, March 3, 2002, at 09:00 , Tom Lord wrote:
>
> 	gumby:
> 	IF YOU' RE WILLING TO STOP BEING CONDESCENDING TOWARDS THE
> 	CUSTOMER.
>
> I think you're yelling at a stereotype rather than anything anyone has
> actually contributed to this list.

Yet you'd already said this:

> ... to
> a second approximation they have a dynamic view, but easilly get
> snowed on the difference between the purported intention of a
> particular standard and its practical implications and simultaneously
> give too much weight to supplier reputation rather than supplier
> process.

I hope someone else is reading this.